Free Call Recording and Voice Logging System - ASLogger

Call Recording and Voice Logging System

www.ahmadsoftware.com
ASLogger is a reliable, easy-to-use, easy-to-configure call recording and call logging software solution designed for small to large business environments. ASLogger Call Recording and Call Logging software is powerful, scalable, affordable, and a customizable solution for inbound and outbound calls.

Our Call Recording and Call logging software has the ability to record multiple line types such as analog, proprietary digital PBX, T1/E1, ISDN, PRI, BRI, and VoIP lines. We are a team of developers with strong experience in designing call recording software more than 10 years and developed a recording solution to meet requirements for a variety of industries. If you need a specific feature or integration with our call recording software solution, we can provide professional services to customize our call recording software to meet your specific requirements.

ASLogger Call Recording Software suite Includes:

• Call Recording and Logging Engine
• Administration System (For Call recording Server)
• Live Call Monitoring System
• Call Searching and playback System
• Reporting Engine(generates custom reports according to your needs)
• Call Evaluation (To Score calls and evaluate agent's and business performance).
• Agent Screen Recording
• Monitoring System(Monitors recording server health and status)
• Archiving (Backup System)
• Disaster Management System

ASLogger Call Recording Software allows businesses to continuously record on a reliable and steady platform. You can quickly search specific call recordings based on date, time, extension, caller id, call ranking, call direction, call type, comments and much more. Play the calls directly or remotely from your PC and make comments, bookmark, call rating or export the call in standard WAV format or WMA format for review. Using ASLogger as the recording engine, all the calls are recorded and stored on the ASLogger server. Accessing the calls via browser based ASmonitoring System, calls can be bookmarked, commented, flagged, ranked and listened to. You can rewind live calls 10 minutes back instantly.

• Browser based solution to access recordings and live calls easily.
• Live Monitor Calls and Capture PC Screen Activity.
• On the spot add call tagging, rating, and bookmarking.
• Run Custom Reports and Improve Business Operations.
• Reduce Your Liability and Ensure Regulatory Compliance.
• Easy Retrieval of Call Recordings and Data.
• Auto Archive Recordings for Virtually Unlimited Storage.
• Unlimited Tests for Training and Quality Control.

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Different Modules of Call Recording Software

Real Time (Live) Call Monitoring System

ASLogger Provides real time call monitoring services to your supervisors to improve performance of your agents. Identify staff's shortcomings that need attention to increase overall group performance.

Monitor all agents' real time calls from anywhere on the web using web based Real Time Call Monitoring software

• See live call "To" and "From" numbers
• Send call via Email in WMA OR WAV format
• Add multiple bookmarks at specific point in time during the call
• Flag call with different rating levels
• Silence on Demand
• Start / Stop Recording on Demand
• Rewind real time call to listen any recorded portion of a call
• See network load while call is playing
• Continues playback on any call
• Multi-Channel Live Call Monitoring
• Security on each channel with user rights management module
• Mark any live call as an emergency/important call
• See channels by users/group/Extension/Channel names
• Add Call Rating

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Quick Call Searching

Call searching is very easy and fast using different types of search filters. All the Call Searching filters are on a single screen to make search easier and fast as compared to different popup to apply search filters. There are single click date and call duration filter to make selection fast.

Search Filters:

• Search calls with respect to users/group/Extension/Channel Names
• Call Start Date and Time
• Call End Date and Time
• Search Calls with specified time frame for all the dates
• Call Duration
• Field based search with any or all fields
• Quick start/end date selection
• Quick call duration selection
• Emergency calls
• Important calls
• LOD calls
• Book marked calls
• Search by caller / call id
• Call Direction

Add/Update Feature:

• Mark/Unmark as an emergency call
• Mark/Unmark as an important call
• Add / Update comments on call
• Flag call with rating levels
• "Keep Call on System" during backup.

Extra Features on Playback

• All the standard playback features on player
• Add / Update / View multiple bookmarks at specific point in time during the call playback
• Play fast/slow without changing voice quality
• Multi-Channel calls playback
• Export calls as WMA/WAVE
• Agents' screen recording playback along with call playback
• Email Call

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Agent's Evaluations

Call Scoring, Measurement, and Reporting Software

Employees are your most valuable, and often your most expensive, business asset. Equip your employees to deliver better customer experiences through quality monitoring, agent coaching and training programs. With Agent Evaluation software, you can provide agents the feedback and training that they need to exceed customer expectations.

Agent Evaluation enables you to quickly assess how well your employees are performing when conducting business over the telephone. Flexible scorecard templates allow you to align your quality monitoring efforts with your strategic business goals. You can target training efforts, improve performance, and motivate employees through:

• Objective evaluation of calls in Call Recording and desktop activities captured by ASLogger Computer Recording
• Customized performance score cards
• Analysis of employee service trends using pre-defined reports
• Evaluator calibration reports to ensure consistency across teams

Designed with ease-of-use and reliability in mind, the straightforward Web-based interface allows managers to quickly access call recordings, desktop recordings, and complete quality monitoring evaluations. Agent Evaluation enables managers to:

• Deliver objective employee performance evaluations
• Efficiently identify targeted training needs
• Track performance improvements over time
• Coach employees for improved success

Quality monitoring and performance management can provide insights into individual agent interactions as well as help managers discover deeper customer service and business trends.

Agent Screen Capture / Screen Recording

ASLogger provides a feature of agent's screen recording. It has a capability of multiple monitors screen recording so that supervisor can see agent's activities while he attended the calls.
Agent Screen Capture Recording Features:

• Analyze Data For Increase Business Productivity
• Manually Begin Recording Employee Screens.
• Verify Employees Are Following Company Policy with PC Usage.
• Auto Trigger Screen Recording.
• Manually Record PC Screens.
• Customizable image quality and frame rate.
• Support for multiple monitors.
• Adjustable video Width and Height.
• Record remote offices and at-home agents.
• Agents will not notice any change in system performance when recording begins.
• Synchronized audio/video playback with call.
• Zoom In, Out.

ASLogger Reporting System

Supervisors, on average, spend 30% of the time developing reports for managements to provide information to develop an overall view on business trends. ASLogger reporting module allows a variety of reports that help cut this time down. Finding ways to reduce the amount of time a supervisor spends in obtaining and re-formatting this information is critical in shifting their focus to your customers. Reporting system generates custom reports based on user input. You can generate custom reports in tabular and graphical format.

Reporting Features:

• Generate monthly, weekly, daily, or hourly reports based on number of call, call duration, average call duration, summary
• Exports reports to Excel, Word, or PDF
• Email reports in any format
• Generate summary report for management
• ANI/ALI report

  

Performance Monitoring System - ASLogger

Performance monitoring system continuously monitor the recording server and intimate in any critical condition.

Monitoring System Features:

• CPU usage and history
• Memory Usage and its history
• Hard disk space with respect to each drive
• ASLogger applications suite monitoring and status of each application
• Network usage (In coming / out going traffic)
• HDD Read/Write information
• Email alerts in any critical situation

Call Recording Encryption - ASlogger

ASLogger provides an optional feature of call encryption. ASLogger allows you to encrypt recordings real-time. Without a corresponding decryption PIN code, encrypted recordings cannot be played back. This is not only a professional way to protect conversations, but is also ideal for protecting privacy of those involved.

ASLogger Backup System (Voice Logging)

ASLogger has an automated Archiving and database backup system.
Archiving software has the following features:

• Auto Archive Recordings for Virtually Unlimited Storage
• Auto Archive Database
• Adjustable archiving at specified time
• Manual archiving on need basis
• Auto Delete recordings at predefined intervals

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